FAQs

Shipping:

Yes, we ship our Thai products worldwide. Wherever you are, you can enjoy the authentic flavors and culture of Thailand delivered to your doorstep.

Shipping times vary based on your location. Generally, international orders may take between 7 to 21 business days for delivery. Please note that customs procedures and unforeseen circumstances may cause delays.

Yes, we provide expedited shipping options for customers who require faster delivery. During the checkout process, you can select your preferred shipping method.

Absolutely! Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery online.

Yes, we may offer free shipping promotions from time to time. Be sure to subscribe to our newsletter and follow us on social media to stay updated on any special offers or promotions, including free shipping deals.

Our priority is to ensure our customers receive their orders as quickly as possible. We dispatch our orders from Canada (Teas, PoySian, Hong Thai) and Thailand (everything else).

FAQs related to Returns policy:

We accept returns within 30 days from the date of delivery, provided the items are unused and in their original packaging. 

If you need to return an item, please contact us to initiate the return process. We will guide you through the necessary steps and assist you with any questions you may have.

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FAQs for Wholesale:

Yes, we offer wholesale pricing for bulk orders. Whether you are a retailer, distributor, or business owner, you can take advantage of our competitive wholesale prices. Please contact our sales team for more information and pricing details.

Minimum order quantities may vary depending on the product type and availability. Our sales team will work with you to determine the best options for your wholesale needs.

FAQs related to Special Orders:

Yes, we welcome special orders for unique or custom products. If you have specific requirements or requests, please contact our customer service team or submit a special order inquiry through our website. We will do our best to accommodate your needs and preferences (usually will take up to 12 hours to add product to our website!)

Tell us what are you looking for!

To place a special order, please provide us with detailed information about the product you are looking for, including any specific design or customization requirements. Our team will review your request and provide you with a personalized quote and estimated timeline for fulfillment.

Feel free to reach out to us if you have any further questions or concerns. We are committed to providing exceptional service and ensuring your shopping experience with us is convenient and satisfying!